Try the following troubleshooting tips:
Make sure that you have the following settings for cookies, under Settings -> Advanced Settings -> Privacy -> Content settings on Chrome (or create an exception for www.berniepb.com):
On Firefox, go to Preferences -> Privacy and make sure that similar settings are chosen for website cookies.
If problems still persist, try e-mailing the developers. Be sure to mention which calling tool you're using (e.g. ThruTalk/LiveVox, OpenVPB), what issue you're facing, and how long it's been affecting you (recently, since you signed up, etc).
BerniePB is not used for making calls or saving responses to phone banking calls. You should click on one of the phone bank tiles on our front page to start making calls from the comfort of your home. Our website simply makes it easier to track the number of calls you've made, and has many features that intend to gamify phone banking and make it fun!
There are a number of potential explanations for this. To successfully animate a call on the live map, we need to have an origin and destination between which to draw the "laser". Without getting into the weeds, if we are unable to derive an origin and/or destination ZIP code for a call, the origin and/or destination will be from the catch-all "world" icon in the bottom right of the map. Given that and that there can be differing latencies between when you record a call and when it gets animated, if you are certain something is wrong shoot us an email and we'll try to figure it out ASAP!
It does not. We're only covering the calls made by users who are logged into our site and have our extension installed while phone banking. If you know volunteers who might be interested in gamifying phone banking or tracking their call numbers, though, you should definitely recommend BerniePB to them!
We have a private GitHub repo. It's been kept private so that the extension-related code cannot be abused to increase call numbers unfairly. Unfortunately, this is a flaw of using a browser extension to tally calls. However, since campaigns generally don't have a public stream of calls being made (and who made them), the extension is the only option we have.
If you're interested in contributing to our repo, email one of the developers and we'll get in touch!